Privacy Policy

1. Introduction

SocialBloom Inc. ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By using SocialBloom, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, and billing information
• Instagram Information: Instagram username and public profile information
• Payment Information: Credit card details (processed securely through Stripe)
• Communications: Messages you send to our support team
• Preferences: Your targeting preferences and growth settings

2.2 Information We Collect Automatically

• Usage Data: How you interact with our service, features used, and performance metrics
• Device Information: IP address, browser type, operating system, and device identifiers
• Cookies: We use cookies and similar tracking technologies
• Growth Metrics: Reports from your account manager about engagement progress

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To assign account managers and coordinate manual engagement services
• Account Management: To manage your account and subscription
• Communication: To send service updates, marketing communications, and support messages
• Improvement: To analyze usage and improve our services
• Security: To detect and prevent fraud or unauthorized access
• Legal Compliance: To comply with legal obligations and enforce our terms
• Personalization: To customize your experience and targeting preferences

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who help us operate our service (e.g., payment processors, hosting providers)
• Legal Requirements: When required by law or to respond to legal processes
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes
• Aggregated Data: We may share anonymized, aggregated data that cannot identify you

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• 256-bit SSL encryption for data in transit
• Encrypted storage for sensitive information
• Regular security audits and updates
• Limited access controls for employees
• SOC 2 compliant data centers

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:

• Account information is retained while your account is active
• Usage data is retained for up to 2 years for analytics purposes
• Financial records are retained for 7 years as required by law
• Marketing communications data until you unsubscribe

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request your data in a portable format
• Objection: Object to certain processing of your information
• Restriction: Request restriction of processing
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@socialbloom.io.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Keep you logged in to your account
• Remember your preferences
• Analyze site traffic and usage
• Personalize your experience
• Provide targeted advertising

You can control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our service.

9. Third-Party Services

Our service integrates with third-party services that have their own privacy policies:

• Instagram: We access public Instagram data through official APIs
• Stripe: For payment processing
• Google Analytics: For website analytics
• Intercom: For customer support chat

We encourage you to review the privacy policies of these third-party services.

10. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from your country. We ensure appropriate safeguards are in place for such transfers, including:

• Standard contractual clauses approved by the European Commission
• Ensuring recipients are Privacy Shield certified (where applicable)
• Only transferring to countries with adequate data protection laws

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date at the top
• Sending you an email notification for material changes

Your continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

For EU Residents:

You may also contact our EU Representative:

14. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to delete your personal information
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us at privacy@socialbloom.io or call 1-415-555-2847.